Let’s get the excuse desk working again.
Find quick answers below. If the receipt still refuses to cooperate, email us with your iOS version, Pretext version, and what happened.
Fast answers, no ticket maze.
How do I get my first receipt?
Wake Mochi, choose or type the action you avoided, then choose or type the excuse. Pretext files the receipt locally with a diagnosis and tiny next step. Each tap advances one state.
What is free, and what is included with Pro?
Core logging and recent history remain free, along with a limited number of cloud chat replies. Pro unlocks the complete case-file experience, deeper pattern views, Focus, and higher chat access. The app shows the exact current offer before purchase.
How much is Pro? Is there a free trial?
The US base price is $3.99 per month or $19.99 per year. There is no free trial. Apple shows the localized price and currency for your App Store storefront before you confirm.
How do I cancel or restore a subscription?
To cancel, open iOS Settings, tap your name, then Subscriptions and Pretext. To restore an existing purchase, open Pretext Settings and choose Restore Purchases. Use the same Apple account that made the purchase.
Does Mochi chat stay on my device?
No. Chat is optional, but messages and relevant context must leave your device to generate a response through our Cloudflare service, OpenRouter, and a model provider. Your ordinary entries and receipts do not leave the device merely because they exist.
Can I turn analytics off?
Yes. Open Pretext Settings and turn off Anonymous Analytics. We never send your typed action, excuse, or chat text as analytics.
How do I export or delete my data?
Use the data controls in Pretext Settings where available. Your core history is local, so deleting local records or the app removes that app data from the device. Apple may retain device backups according to your iCloud settings.
Why am I not receiving reminders?
Check Settings → Notifications → Pretext on your iPhone and confirm notifications are allowed. Also check the reminder schedule inside Pretext. Focus and notification modes may delay delivery.
Is Pretext therapy or crisis support?
No. Pretext is a reflection and behavior-pattern tool, not medical care, therapy, diagnosis, or emergency support. If you may be in immediate danger, contact local emergency services or a qualified crisis resource.
Still stuck?
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